Their cancellation and refund policy is a rip off. Get ready to jump through fire if you want to cancel. Obviously the reason why so many people want to leave is because this site is inefficient and useless. This site didn’t work out for me and many other people according to the reviews. I suspect they actually don’t aim at providing any dating services. They are focused on conning you out of your hard-earned money by overcharging you and keeping you on automatic renewals until you notice it and start struggling to stop them from taking your money with impunity.

This is a terrible site. Can’t personalize your own profile, the search option is a joke, I get men & women who may or may not be actual people. And the very few who are a match are several hundred miles away. I asked for a refund after a couple days of actually using the site and they refused. Also paying 6 months for anything this cheaply designed should be unlawful!.

This is a horrible site Again I can’t seem to submit this review. I was here before and I’m seeing the same exact profiles. There are only a handful of profiles that I am matched with. Most of my matches are in another state. It doesn’t matter if you put a 50 mile radius maximum. You will be matched with anyone and it’s so random. The site is full of scam and fake profiles. Stay away from the site. It’s a waste of your hard earned money.

I could never get a response from this site about getting a partial refund, so I turned to American Express, which got my money back. And then they sent me messages saying they were waiting for payment from me! Why hadn’t I paid! So poorly run, one hand doesn’t know what other is doing.

I am completely SHOCKED by the amount of scammers that this site allows on their side. I has been scammed over a dozen time for a littler over a month. This is completely unacceptable! I thought this website was a safe app and respectable but an learning quickly the opposite.and to top it off they don’t phone number for people to call and complain.

Don’t waste your money! Terrible customer service or should I say impossible to reach customer service. This site is a scam. I probably get 8 scam messages a day. Same message with different photos. Most popular scam is “my friend saw you on this site. She’s in the military. She wants your email and phone #.” I’ve tried to contact customer service but have never been able to get anyone.

The company is impossible to reach. For three days the telephone recording indicated that all operators were busy serving other customers. It said there were? Other calls before me, but no number was given. I was told they would call back if I pressed 1. No one called back. Three days of no connection. Further, they indicated that women had responded and their profiles were at my member site. No one by those names appeared on site. I do not intend to pay for the total lack of service since I signed up last month.

I, like others here, found that the “matches” were ALL beyond the 50 mile radius. Of the 4 profiles that I had chats with, 3 were scammers. The one profile that appeared genuine and I had several chats with deleted her account.

Just found this company is taking another 3 months subscription fee although I’ve cancelled.. it’s a rubbish site please don’t use ive now got headaches of trying to get my money back

I have had over £209 taken out of my account and I have not authorised this. My membership says 6mths to. 21.12.21. I cannot afford this, I cannot get hold of anyone to talk to. My friend overseas was catfished by someone on this site and he still operates even though this site is aware of him. I will be taking this further. Not happy.

Let this be a warning to others. This site will not remind you when the renewal is coming up and will continue to charge you card the full fee! Trying to navigate the site to cancel your subscription or stop the auto renewal is almost impossible (broken pages everywhere) and finding the customer care contact form is pointless as they don’t even read your email and just send cloned responses. Even after informing them you wish to cancel they still take your money, the only way to stop them is to cancel your card and even if you do this they send you emails stating OUTSTANDING payment is due. Their website seems to be designed to make it impossible for people to get out of once they’re in. Stay well away them.

My matches on this site were ridiculously inappopriate, they totally ignored my search criteria. Lots of profiles were outdated ( they never write you back), and I can see why – they make it confusing to cancel, so people choose not to get involved in this challenge and they don’t delete their profiles.